Nanonation Clients Can Count On Stability
Lincoln, NE, July 2, 2015:Nanonation prides itself on reliability, receiving a support call on a deployed terminal only once every four years on average.
Support calls include hardware issues, questions about content management, forgotten passwords, lost power, and potential software issues. All of these calls are logged by the company's live, in-house support team, which is available 24 hours a day.
Not only are there few support calls, only four percent of those calls are due to software bugs, which the Nanonation team addresses quickly. More than 95 percent of the issues are resolved the same day they are received. It is important to Nanonation to be available and helpful to clients in all aspects.
Jeff Burr, Director of Support, says, "The goal of the Nanonation support team is to provide consistent, best-in-class support, by managing, resolving, and preventing problems efficiently, communicating effectively and exceeding customer expectations. We genuinely care about our clients and are dedicated to serving them well. One of the many things that sets us apart from our competitors is our dedication to customer service. We provide an extensive amount of support resources so that issues can be resolved quickly and effectively. Whether it's training, content management or hardware support, we are available 24/7/365 for our clients."
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We are Nanonation
Nanonation’s enterprise-class software for digital signage and kiosks drive sales and fuels profits. With proven tools and technologies to enhance the customer experience, businesses can now deliver powerful messaging and integrated marketing services seamlessly across an enterprise – all while monitoring, measuring, and managing each customer interaction. Nanonation serves an extensive client list including Build-A-Bear Workshops, Royal Caribbean, Mazda, Harley-Davidson, and many others in retail, hospitality, entertainment, and financial services markets.