Our team is comprised of skilled individuals committed to crafting a digital realm centered on delivering outstanding user experiences
Want To Be A Nanoite?
Senior Vice President
Software Quality Assurance Team Lead
Vice President of Technology
Director of User Experience
Technical Support Engineer
Technical Support Representative
Nanonation is seeking a full-time Technical Support Representative to join our team dedicated to ensuring our customers receive superior service and solutions.
For over 20 years, Nanonation has been providing digital signage and interactive solutions to customers all over the world. We serve clients in a number of verticals, including but not limited to retail, financial services, manufacturing, healthcare, museums and attractions, and education. As a Technical Support Representative, you will have the opportunity to work with all of them!
The Technical Support Representative is responsible for providing outstanding customer service, solution expertise, responding to customer requests via phone and email, tracking call progress, project deployment, and internal/external troubleshooting.
- Exceptional customer service skills are a must
- Previous technical support experience is a plus
- Excellent customer-facing skills (email, phone, face-to-face)
- Ability to work independently and on a team
- Strong technical skills are preferred
- Ability to stay organized and respond to multiple issues
- Analytical and problem-solving skills
- Flexibility to work some weekend shifts
- Some evenings and weekends are required
- Monday to Friday
- On call
- Weekends as needed
- Work Location: In person
All positions are based in Lincoln, Nebraska, with compensation based on experience. Nanonation offers competitive pay, parking, and benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, matching 401(k), paid holidays, and paid time off. If you have this unique blend of skills and want to join an award-winning team, please apply through indeed.
Nanonation is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.